🏢 Commercial Flood Restoration – Parramatta, NSW | Case Study

Author: Michael Nguyen

Office Flooded After Heavy Storms? Here's How We Responded

After a sudden downpour, a commercial office in Parramatta experienced stormwater ingress through a faulty window seal. Six internal rooms, including carpeted areas and partition walls, were affected. The business needed immediate assistance to prevent mould growth, maintain a safe work environment, and get operations back online.

AAA Mould Removal was called in by the building manager within hours. As a Sydney-wide IICRC-certified firm, we mobilised our structural drying team and deployed specialised equipment to begin restoration.

📍 Location: Parramatta, NSW🏢 Property: Commercial office, approx. 180 sqm💧 Issue: Stormwater flooding in carpets and wall cavities💵 Project Cost: $3,500 including monitoring and insurance report

Rapid Drying Strategy for a Commercial Office

✅ 1. Site Inspection and Moisture Diagnosis

We arrived onsite and performed a complete moisture assessment using:

• Thermal imaging to identify water spread behind walls

• Moisture probes for skirting and subfloor

• Relative humidity sensors

We found moisture had penetrated several wall cavities and the carpet underlay in five offices and one reception area.

✅ 2. Water Extraction

Using our commercial-grade carpet water extractors, we removed all standing water from the carpeted floors. Extraction was done thoroughly to avoid “wicking” — where moisture climbs walls and furniture legs.

Equipment Used Onsite

To achieve safe, efficient drying with minimal business interruption, we deployed:

• Drymatic thermal drying system for targeted wall cavity and carpet drying

• Axial air movers to circulate dry air through rooms and corners

• Desiccant dehumidifier to remove moisture from dense wall linings and office furnishings

• HEPA air scrubber to maintain indoor air quality and capture mould spores

⚙️ Drying Time: 5 Days🛑 Containment Barriers: Installed in 2 rooms to isolate affected areas🧼 Outcome: No secondary mould contamination, zero business downtime

Live Monitoring with Remote Telemetry

We installed 24/7 moisture monitoring sensors connected to our cloud platform, allowing us to remotely adjust drying equipment, reduce energy waste, and send daily logs to the building manager.

This proactive oversight:

• Optimised equipment usage

• Prevented over-drying (avoiding damage to office furnishings)

• Reduced overall power costs for the client

  
  

Transparent Reporting Through Clean Claims

All drying progress was logged using our Clean Claims restoration management system, including:

• Moisture readings before, during, and after drying

• Equipment placements and runtime

• Site photos and containment setup

• Daily technician notes

The final report was used by the client for both insurance claim lodgement and internal risk documentation.

🧾 Total Cost: $3,500 Includes: Extraction, drying equipment, technician site visits, remote monitoring, and full documentation

Results: Safe and Restored Without Business Disruption

We completed the full structural drying process in just 5 days. No mould was detected post-remediation. The business was able to remain operational throughout the process due to our safe containment and noise management practices.

Client feedback was excellent, with specific appreciation for:

• The responsiveness of our team

• Quality of communication and reporting

• Minimal disruption to staff and operations

Phot Gallery From This Flood Damage Project

air scrubbers are putting to work in conjunction with fans and dehumidifers to dry the property. Containtment in the background shows that this is a closed drying system.

getting read with machines to star to dry this back area of the office

Why Commercial Flood Restoration Needs Experts

Offices and business premises have complex layouts, valuable electronics, and need to remain safe and operational even during restoration. Without certified structural drying:

• Carpets may retain moisture and develop mould

• Walls can trap water, weakening plasterboard

• Insurance claims may be delayed without documentation

• Staff health risks can increase from hidden contaminants

💼 Trust AAA Mould Removal for Office Flooding in Sydney

We provide flood damage restoration and structural drying for:

• Office suites and co-working spaces

• Retail stores and hospitality venues

• Apartment lobbies and communal areas

• Government and strata-managed buildings

Our drying services include:

• 🚨 24/7 emergency response

• 🧰 Certified equipment setup

• 🔒 Safe containment and filtration

• 📈 Moisture logs and insurance-ready reports

AAA Mould Removal is an IICRC Certified Firm, serving all of Sydney with advanced structural drying for all surface types.

📍 Related Services:

• 👉 Flood Damage Restoration Services

• 👉 Book a Mould or Moisture Inspection

• 👉 How We Monitor Moisture 24/7

Need Help with Office Flooding in Parramatta?

Call 1300 333 654 to speak with a certified technician now or book your free inspection online. We restore businesses safely, quickly, and professionally.

About the Author

Michael Nguyen is the founder of AAA Mould Removal and a leading expert in mould remediation and building science. His mission is to help Sydney residents maintain healthy indoor environments through scientifically-backed, professional remediation services.

With a unique combination of hands-on and academic expertise, Michael's qualifications are extensive:

Certifications

• IICRC Certified: Water Damage Restoration, Applied Microbial Remediation & Applied Structural Drying.

• Microbiology: Completed specialised study in Microbiology at RMIT University.

• Licensed Builder & Carpenter with a Diploma in Building & Construction.

• Current University Studies: Double Bachelor’s degree in Medical Science and Environmental Science at Macquarie University.

This deep understanding of building structures, environmental science, and microbiology allows Michael to diagnose the root cause of mould problems, not just treat the symptoms. He specialises in residential and commercial mould removal, black mould treatment, and water damage restoration.

Need a true expert to assess your property? Contact AAA Mould Removal today for a comprehensive inspection.