🏠 Flood Damage Restoration – Blacktown, NSW | Case Study

Author : Michael Nguyen

A Fast Response to a Burst Pipe Emergency

When a pipe burst in a two-storey residential home in Blacktown, the ground floor timber flooring was heavily saturated within hours. The homeowner contacted AAA Mould Removal immediately after noticing swelling and discolouration across their hardwood floorboards.

Our team arrived on-site within the hour to assess the damage, contain the affected area, and begin emergency structural drying procedures.

⏱ Response time: Same day📍 Location: Blacktown, NSW💧 Issue: Burst pipe from upstairs bathroom affecting hardwood floors and subfloor

Step-by-Step Drying Strategy

As an IICRC Certified Firm, we applied our trained structural drying process to ensure the home was restored quickly, safely, and with full documentation for the owner’s insurance claim.

✅ 1. Initial Moisture Mapping

Using our moisture meters and thermal imaging tools, we identified:

• Surface water across the living area and hallway

• Moisture trapped under hardwood boards

• High humidity in the subfloor cavity

✅ 2. Water Extraction

We deployed high-powered carpet water extractors to remove visible water from the floor’s surface and skirtings. Special attention was given to avoid lifting the boards unnecessarily, preserving the floor’s structure.

✅ 3. Equipment Setup

To begin the drying process, we used a combination of:

• Drymatic thermal drying panels to target cupped and saturated timber

• LGR dehumidifiers to pull moisture from the air

• Air movers to promote rapid evaporation

• HEPA air scrubbers to improve air quality and prevent mould spores from circulating

Click here to read more about our process in structural drying and all the latest high tech equipment we use to dry other client's home.

A drying chamber was created using containment plastic to isolate the affected zone and increase efficiency.

Remote Monitoring with 24/7 Oversight

Thanks to our remote telemetry system, we were able to monitor humidity, temperature, and moisture readings in real-time, day and night. This allowed our technicians to adjust drying levels remotely, saving the client time and power.

🛰 Drying time: 4 days📈 Monitoring: Remote moisture tracking + daily logs🔐 Safety: Containment barriers ensured occupant safety. Cost: $1500

Reporting Through Clean Claims

All data, including photos, moisture readings, drying equipment logs, and site notes, were documented using our Clean Claims restoration reporting system.

This ensured:

• Transparent restoration steps

• Validated proof of drying for insurers

• Easier claims processing for the client

The client received a final report with:

• Pre- and post-drying moisture readings

• Equipment used and placement maps

• Drying timeline and results summary

Results: Fully Restored Without Floor Replacement

Thanks to early intervention and the precision of the Drymatic system, we were able to restore the existing hardwood flooring without needing to sand or replace it. Subfloor cavities were dried and verified using non-invasive sensors.

The homeowner avoided thousands of dollars in repair and received their insurance approval quickly due to the quality of reporting provided.

Photo Gallery From This Project

image of a fan pushing hot dry air into a wall to dry the wat area

a fan connected to a thermal booster to create heat and push directly at the wet area. There is a dehumidifer in the closed drying system to captures moisture.

Why This Case Matters

Flood damage from burst pipes is one of the most common forms of water intrusion in Sydney homes. Without professional drying, even small leaks can lead to:

• Hidden mould behind walls

• Timber cupping or warping

• Subfloor rot or bacteria buildup

• Rejected insurance claims due to poor documentation

💼 Do You Need Flood Drying in Blacktown or Greater Sydney?

AAA Mould Removal is an IICRC-certified structural drying company servicing the entire Sydney area. Our drying technicians are trained to work with all floor types including:

• Hardwood and engineered timber

• Vinyl

• Carpet and underlays

• Tiles and grout

• Concrete slabs and subfloors

We offer:

• 📞 24/7 flood damage response

• 📊 Remote monitoring and daily drying logs

• 🧾 Insurance-compliant reports

• 🧰 Cutting-edge equipment and safe containment

📍 Related Services:

• 👉 Flood Damage Restoration – Main Service Page

• 👉 Book a Free Inspection

• 👉 View Our Monitoring Technology

👷 Need Emergency Structural Drying in Blacktown?

Call 1300 333 654 or book your free flood inspection online. Our drying experts will be on-site within hours to start saving your property.

About the Author

Michael Nguyen is the founder of AAA Mould Removal and a leading expert in mould remediation and building science. His mission is to help Sydney residents maintain healthy indoor environments through scientifically-backed, professional remediation services.

With a unique combination of hands-on and academic expertise, Michael's qualifications are extensive:

• IICRC Certified: Water Damage Restoration, Applied Microbial Remediation & Applied Structural Drying.

• Microbiology: Completed specialised study in Microbiology at RMIT University.

• Licensed Builder & Carpenter with a Diploma in Building & Construction.

• Current University Studies: Double Bachelor’s degree in Medical Science and Environmental Science at Macquarie University.

This deep understanding of building structures, environmental science, and microbiology allows Michael to diagnose the root cause of mould problems, not just treat the symptoms. He specialises in residential and commercial mould removal, black mould treatment, and water damage restoration.

Need a true expert to assess your property? Contact AAA Mould Removal today for a comprehensive inspection.